Become part of Lloyds Bank GmbH!
We are a team of 50 different nationalities where colleagues and customers come first. Do you want to be part of our great team? Apply today!
Your tasks:
- Coordinate and implement initial setup requests for new employees, ensuring all necessary IT equipment and software are ready for use. Offboarding departing employees
- Coordinate IT-related order requests and IT support requests from employees
- Mentor issues related to IT equipment and local infrastructure problems
- Collaborate with IT Service Delivery to manage and mitigate the impact of widespread IT incidents.
- Document requirements, standards and processes
- Implement IT related projects
- Coordinate and execute out-of-hours callout
- Optimize and execute IT training to new employees
- Act as the primary point of contact for IT service desk inquiries and support
- Access and Recertification Services
- Coordinate the onboarding of new applications to the User Access Recertification process
- Coordinate regular recertification campaigns of user accounts to ensure compliance with security policies and regulations, ensuring robust security protocols
- Analyze the management of user accounts for specific applications, ensuring appropriate access and permissions
- Implement secure and efficient user access management for applications within the defined scope
- Plan regular monitoring of audit logs to identify and investigate unauthorized access or suspicious activities, ensuring the integrity and security of systems
- Analyze the timely deactivation of user accounts for departing employees to prevent unauthorized access
Your knowledge/experience
- Bachelor, vocational training or comparable degree or proven relevant work experience with a technical | IT background
- Several years of experience in 1st and 2nd line support and proven work experience within technical support
- ITIL Foundation certified
- Access and Recertification Services
- Experienced in implementing and executing recertification campaigns
- Capable of overseeing the management of user accounts for specific applications
- Experience at supporting regular audits of user accounts to ensure compliance with security policies and regulations
- Understanding and handling of IT requests and providing effective solutions
- Troubleshooting IT issues and connectivity issues
- Capability to interpret and execute technical scripts for system modifications
- Very good English and German language skills
Ausgew�hlte Produkte
Capital forming benefits
BVG job ticket
Corporate Benefits
Ausgew�hlte Produkte
A large number of health and well-being offerings
Work from other EU countries for up to 30 days per year
5 days continued salary pay in case of illness of a child
Employee Assistance Programme
Ausgew�hlte Produkte
Training budget
Various part-time models
Lease a bike
Company pension scheme
We are DIVERSE
Inclusion and diversity are important to us. We value and respect the differences of our individual employees and want everyone to be able to develop their professional potential. Diversity among employees and a culture of equality ensure an inclusive working environment at Lloyds Bank GmbH.
Employees with 50 different nationalities, personal backgrounds, lifestyles, ages, physical limitations, interests and perspectives make for a unique and diverse culture.
What our colleagues said in the employee survey 2022
- 95% feel like a full member of the team
- 97% find equality to be self-evident, regardless of age, gender and sexual orientation
- 94% appreciated the culture of trust of our managers
- 90% agree that we promote a positive work-life balance
The opinions of our colleagues are close to our hearts. Only when we feel comfortable in our workplace can we achieve the best.
For this reason, we conduct an annual survey that reflects the opinions of all our colleagues.