Become part of Lloyds Bank GmbH!
We are a team of 50 different nationalities where colleagues and customers come first. Do you want to be part of our great team? Apply today!
Your tasks:
- Support all areas of external communication for Lloyds Bank
- Manage all customer communication (e.g. automated and commercial e-mails, Loyalty, etc.)
- First point of contact for the continuous maintenance of communication processes between Marketing and Customer Service
- Support of other departments / project teams to optimise new or existing customer communication
- Use efficient sales measures to convert new and/or existing customers (via outbound, upselling, retention, etc.)
- Work with 3rd party agencies, suppliers, freelancer and commercial b2b partners to fulfil the task
- Support and maintain the customer retention program for all products
- Monitor budget needs and control invoices
- Maintain our website presence in particular for customer related content
- Coordinate, prepare and follow up meetings and tasks internally and externally
- Maintain proper monitoring and reporting for all comms activities
- Use data to continuously improve our bank’s communication approach
- Ensure all communication is in line with LB GmbH policies and processes incl. documentation
Your knowledge/experience:
- Bachelor, vocational training or comparable degree or proven relevant work experience
- First professional experience in a comparable role in a dialog marketing agency or direct business model
- First experience in Email Marketing incl. its technical requirements
- Effective written and oral communication skills
- Good conceptual skills plus good level of creativity
- Good planning and organisational skills as well as project management skills
- In depth understanding of our customer facing processes and financial industry way of working
- Fluent German and good English
- Good knowledge of MS Office
Ausgew�hlte Produkte
Capital forming benefits
BVG job ticket
Corporate Benefits
Ausgew�hlte Produkte
A large number of health and well-being offerings
Work from other EU countries for up to 30 days per year
5 days continued salary pay in case of illness of a child
Employee Assistance Programme
Ausgew�hlte Produkte
Training budget
Various part-time models
Lease a bike
Company pension scheme
We are DIVERSE
Inclusion and diversity are important to us. We value and respect the differences of our individual employees and want everyone to be able to develop their professional potential. Diversity among employees and a culture of equality ensure an inclusive working environment at Lloyds Bank GmbH.
Employees with 50 different nationalities, personal backgrounds, lifestyles, ages, physical limitations, interests and perspectives make for a unique and diverse culture.
What our colleagues said in the employee survey 2022
- 95% feel like a full member of the team
- 97% find equality to be self-evident, regardless of age, gender and sexual orientation
- 94% appreciated the culture of trust of our managers
- 90% agree that we promote a positive work-life balance
The opinions of our colleagues are close to our hearts. Only when we feel comfortable in our workplace can we achieve the best.
For this reason, we conduct an annual survey that reflects the opinions of all our colleagues.